Where is Planything located?
Planything is located in the Netherlands (Europe).
When I want to log in to my account it says it does not recognize my email, while I ordered in the past, what to do?
Since January 29 Planything has a new website hosted on a new platform. Unfortunately I was not able to take all accounts & orders to the new platform. You need to create a new account. If you want information on previous orders please email me (Amber) at firstname.lastname@example.org
What are the payment options?
Credit card & Paypal (but if you don't have a credit card or paypal please email me (Amber) at email@example.com so I can offer a solution)
What are the shipping costs?
Check out all shipping costs for each country at the Shipping Rates page:
What is the estimated shipping time?
Estimated shipping time in the Netherlands: 1-3 workdays.
Estimated shipping time for countries in Europe is 1-2 weeks.
Estimated shipping time for the rest of the world 2-3,5 weeks.
But note due to Covid-19 shipping can take longer than normal.
With which company do you ship the boxes?
International boxes are shipped with Deutsche post / USPS / Fedex.
Boxes in the Netherlands are shipped with Postnl.
Do you ship the orders with tracking?
Yes, you receive tracking information to check where your order is.
Can I change my address?
Do you want to change the address of a pending orders please email to Amber (firstname.lastname@example.org) If you don't have open orders you can change it in your account.