Where is Planything located?
Planything is located in the Netherlands (Europe).

When I want to log in to my account it says it does not recognize my email, while I ordered in the past, what to do?
Since January 29 Planything has a new website hosted on a new platform. Unfortunately I was not able to take all accounts & orders to the new platform. You need to create a new account. If you want information on previous orders please email me (Amber) at planything@gmail.com

What are the payment options?
Credit card, Paypal, iDeal & Bancontact.
If you can't use any of the above please email me (Amber) at planything@gmail.com so I can discuss other options!

What are the shipping costs? 
Check out all shipping costs for each country at the Shipping Rates page:

What is the estimated shipping time?

Estimated shipping time in the Netherlands: 1-3 workdays.
Estimated shipping time for countries in Europe is 1-2 weeks.

Estimated shipping time for the US 1 - 2.5 weeks

Estimated shipping time for the rest of the world 2- 3.5 weeks.

But note due to Covid-19 shipping can take longer than normal.

With which company do you ship the boxes?
International boxes are shipped with Deutsche post / USPS / Fedex.
Boxes in the Netherlands are shipped with Postnl.

Do you ship the orders with tracking?
Yes, you receive tracking information to check where your order is.

Can I change my address?
Do you want to change the address of a pending orders please email to Amber (planything@gmail.com) If you don't have open orders you can change it in your account.



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